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Client Manager (VIP)

We are a Ukrainian IT company Galaktica working on its own product. Now we are actively scaling, and that is why we are looking for a VIP Client Retention Manager with successful experience in the US market.

Already at the start of cooperation with us, you will earn $2500+

Most importantly, your earnings are unlimited and will be tied to the number of users you bring back to the platform.

We offer you a guaranteed rate for the first month of work in the amount of up to $1,500 + a bonus that will depend on the return plan for the donation.

From the second month of work, when you undergo adaptation, the rate will be lowered, but we will prescribe the bonus part for you from $2,500+

Each return of such a user will be tracked, and you will earn from the amount that the user spends on the product for a period of 30 days after the return.

You will have a distinct grade from 2% to 5% on the user’s replenishment upon return.

You will have a plan for the base (by the number of returning users) that will affect the percent. The more users you return, the higher the % of all returned users.

For example, you returned 30 VIP users for a product that brought the company $ 50,000 over a period of 30 days, your % is 5%. Thus, you receive a bonus of $2500 and in just a month, you will earn up from $3000.

Your tasks will be:

  • to communicate with our VIP users, help them and solve their problems by phone and mail;
  • your main responsibility is to find a problem with the user and return him to the site;
  • you will work with users in our database, evaluate them using the metrics and other rates (in cooperation with other departments of the company);
  • our support and moderation teams will regularly help you so that you can analyze the problem of users in more detail.

You are our perfect candidate if:

you speak fluent English, both written and spoken;

you have worked as a personal manager to VIP users;

you have worked with users from the US (experience with users from Canada and the UK will be a plus);

you know how to return the user to the platform;

you have worked in the sphere of sales or holded a similar position.

Also, we are pleased to offer you:

Employment and schedule: Official employment, 3 weeks vacation and paid sick leave. The schedule is flexible so that you can adapt to users;

A comfortable office near “Palats Ukraina” subway station: a gym with a gaming lounge area. During the war, we work remotely, but our office is open 24/7 for our employees;

Equipment: powerful hardware, additional monitors, specialized gadgets – everything for solving large-scale problems and experiments;

Safety: we hear our employees, so we not only measure the level of satisfaction, but also take care of you in difficult moments. We provide legal assistance of an experienced in-house lawyer and find a compromise in any situation;

Continuous development: we pay for trainings, seminars so that you can grow professionally and keep abreast of the latest trends. We have a library where you can borrow any book you like. And we, in turn, will gladly accept your book wishes;

Colleagues and atmosphere: the people around you determine the level of your life. Thanks to the quality stages of the interview, we select the best of the best. You will be working with real professionals in your field;

And one more thing: we regularly got together for dinners at the expense of the company and held legendary team building events. We believe that soon we will win and have a great time together!

We are glad to communicate with you!

Telegram: @HR_galaktica

To learn more about us, follow the link: http://galaktica.io/

You can get to know us, see the whole team and the process of creating the best products here:

https://www.instagram.com/galakticateam/